Some new titles in the Library’s collection were recently highlighted at a Jump Start Your Business session, a series of business programs offered by the Library and Mount Prospect Chamber of Commerce.
@ Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques / Frank Eliason. (658.812 ELI) 2012
Scammed : How to Save Your Money and Find Better Service in a World Of Schemes, Swindles, And Shady Deals / Christopher Elliott. (332.024 ELL) 2012
Customer Service Management Training 101 : Quick and Easy Techniques That Get Great Results / Renee Evenson. (658.3124 EVE) 2012
The Apple Experience : Secrets to Building Insanely Great Customer Loyalty / Carmine Gallo. (658.812 GAL)
Winning The Customer : Turn Consumers Into Fans and Get Them to Spend More / Lou Imbriano, Elizabeth King. (658.802 IMB) 2012
Uplifting Service : The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet / Ron Kaufman. (658.812 KAU) 2012
The Loyalty Leap : Turning Customer Information into Customer Intimacy / Bryan Pearson. (658.8343 PEA) 2012
Who’s your Gladys? : How to Turn Even the Most Difficult Customer into Your Biggest Fan / Marilyn Suttle and Lori Jo Vest. (658.812 SUT) 2009
What’s Your Problem? / Jon Yates. (381.34 YAT) 2011