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News from the Reference Desk

FTC Warning on Imposter Credit Reports

The Federal Trade Commission has important information on how to obtain a free credit report, and how to spot “imposter” sites.
By MPPL on August 8, 2011 Categories: Consumer, Credit Cards

Free rides for most seniors to end on CTA, Metra, Pace on 9/1/11

A vast majority of the 440,000 senior citizens who registered to receive free transit rides over the last three years will lose the privilege on Sept. 1.  The Chicago Tribune posted this article which discusses the income caps of seniors who will qualify.

By MPPL on June 6, 2011 Categories: Consumer, Seniors, Travel

Home Repair and Remodeling: Know Your Consumer Rights on 5/11/11

The Village of Mount Prospect is hosting a seminar on the Illinois Home Repair and Remodeling Act. The hour-long seminar, titled “Home Repair and Remodeling: Know Your Consumer Rights,” will be presented by the Office of the Attorney General Lisa Madigan-State of Illinois and will be held on May 11, 2011 at 10:00 a.m. at the Mount Prospect Village Hall, 50 S. Emerson Street, Mount Prospect.

The seminar will focus on the Home Repair Remodeling Act and will review the resources that the Attorney General’s office provides on the topic.  Information will include:

How to avoid home repair scams
Tips for finding a contractor What a contract should include
Protecting yourself during the project
What to do if you are the victim of a home repair scam

Attendance is limited so RSVP by May 5, 2011 to building@mountprospect.org or 847-818-5289.
Additional Links from Office of the Attorney General Lisa Madigan-State of Illinois:

Home Repair and Construction
Home Repair: Know Your Consumer Rights
Home Repair and Remodeling Act (effective January 1, 2000)

By MPPL on April 20, 2011 Categories: Consumer, Housing

Live Customer Service

Frustrated when you can't reach a live customer service representative at Company ABC?  There are two online sources to retrieve mostly toll-free phone numbers for many of the major companies and service organizations, as well as the steps to expect in the automated attendant's menu, average wait times, and user ratings.

GetHuman: http://gethuman.com/

Dial A Human: http://dialahuman.com/

Both sites are monitored by actual callers who share their experiences and tips to reach a live staffperson.  Other suggestions to keep your waiting times low and receive quality service were noted today in the Chicago Tribune. 

By MPPL on February 15, 2011 Categories: Consumer, Web/Tech

Value of the Dollar

Interested in how the U.S. dollar has changed in value over the centuries?  Check out MeasuringWorth to gauge how the dollar has changed since 1774 using a variety of benchmarks.

By MPPL on January 29, 2011 Categories: Consumer, Finance

Illinois ENERGY STAR® Appliance Rebate Program

Details for the second round of appliance rebates are available at the DCEO.  The program starts on Friday, September 24, 2010 at 8 am start at participating retailers and ends later that day when funds run out.

By MPPL on September 18, 2010 Categories: Consumer