Frustrated when you can't reach a live customer service representative at Company ABC? There are two online sources to retrieve mostly toll-free phone numbers for many of the major companies and service organizations, as well as the steps to expect in the automated attendant's menu, average wait times, and user ratings.
Dial A Human: http://dialahuman.com/
Both sites are monitored by actual callers who share their experiences and tips to reach a live staffperson. Other suggestions to keep your waiting times low and receive quality service were noted today in the Chicago Tribune.