Current Services Frequently Asked Questions (FAQ)

When do I need to return materials?

Patrons may begin to return books and other materials to our outdoor book drops. You may use either the drive-up or walk-up book drops at your convenience during select hours and days. Currently book drops are open MWF 10 a.m.-1 p.m.; T/Th 4-7 p.m.; and Sa/Su 1-4 p.m. until filled to capacity. Please note that library staff may not accept returns in person. It will take more than a week before returns are acknowledged on your account, but no fines will accrue.

When will the buildings open?

We are continuing to closely monitor all public health guidance; when we are able to reopen, we will announce it on our website and social media platforms.

Can I talk to a librarian or staff?

Yes! Our public service desk is available by chat, text, and phone Monday-Friday (9 a.m.-7 p.m.) and Saturday-Sunday (12:30 4 p.m.).

  • Chat: Use our Live Chat.
  • Text: 847-750-4ASK (847-750-4275).
  • Phone: Call 847-253-5675. If you need to leave a message, we will call you back. Note: A return call will show “blocked” or “No Caller ID.”

Are library programs canceled?

All in-person programming is on hold. Visit the online calendar to see the library’s virtual program offering.

My library card expired. What do I do?

All library cards have automatically been renewed for 2020. If your card expired earlier in 2019, please send an email to

How can I get a library card?

New library cards are available online. Fill out and submit the online form.

Can you help with a PIN reset?

Please send an email to

My account seems blocked. What do I do?

Please send an email to

How can I check out an e-book?

We have multiple electronic resources, including e-books, that you can use with your library card, including OverDrive and Hoopla.

How can I take online classes?

With your library card, you can register for classes and find e-learning opportunities: Visit e-Library.

Do you have any e-learning resources for school-aged kids?

Yes! We have, Tumblebooks, and crafts, just to name a few: Visit e-Library.

How can I use your WiFi?

Our WiFi is available free to our patrons to anyone who parks near our building or in the parking garage under the library. There is no password. Please use it if you need it.

What is happening to my holds?

Items that were on the hold shelf are still at the library. When we reopen, they will be there for you.

I have library materials. What about fines?

All due dates have been extended for all checked out materials; no new fines will be accrued while the library is closed. As of June 1, 2020, all overdue library fines were cleared from patron accounts.

Can I make an interlibrary loan request?

Interlibrary loan is not available at this time.

Does the library offer curbside service?

We are piloting this program now. When we are able, we will make an announcement about how we will do this for our entire community.

Is the library providing homebound delivery services or other outreach visits?

For the safety of our staff and patrons, not at this time. We will let you know when this changes.

Can I make new meeting room reservations?

We are not taking meeting room reservations at this time.

Can I drop off donations?

Our patrons are very generous, but we are not accepting donations right now. We will let you know when we will accept donations again.

What resources are available to residents who are struggling with food, rent, or other needs?

Mount Prospect Human Services Department staff are available to assist residents in need. Please call 847-870-5680 if you need assistance with food, rent, health and social services.