Frequently Asked Questions (FAQ)
- How do I get a library card? How old does my child have to be to get his/her own library card?Library cards are free to anyone who resides within the Village limits of Mt. Prospect. Bring two pieces of identification (at least one of which shows your current name and address) to the Registration Desk. Read more about getting a card.
- I live in an unincorporated area. Can I get a library card? Library cards may be purchased by nonresidents provided they reside in an area where tax-supported library service is not currently available. The cost of this card is based on the amount of taxes paid by residents. For more information, contact the Registration Desk.
- I lost my library card. How can I get a replacement? To prevent unauthorized use, lost library cards should be reported immediately to the Registration Desk. A new library card will be issued. There is $1 replacement fee charge.
- Can I use my Mount Prospect library card at other libraries? Through reciprocal agreements, your active Mount Prospect Library Card can be used at libraries throughout the state. You will need to register your card at the reciprocal library by showing a piece of I.D. and presenting your Mount Prospect Library Card. Reciprocal libraries may place limits on the number/types of material available for reciprocal check-out.
My Account / Checkouts
- Is there parking at the Library? Do I have to walk outside to get to the Library? Covered parking is available directly beneath the Library building. The Library’s Parking Lot has direct elevator / stair access into the Library building. For a map and more instructions on parking at the Library, visit our parking page.
- Where do I return my materials? Do you have a drive-up return? Library materials may be returned in the return slots located in the first floor lobby when the Library is open. When the Library is closed, there are two outside returns available: a walk-up return is located just left of the Main entrance on Emerson Street. A drive-up return may be reached by entering the parking garage and making an immediate right to exit the garage. The returns are located on the wall on your left approximately 20 feet before exiting the parking structure.
Building & Services
- Can I use a computer at the Library? Can I get on the Internet? Does the Library have wireless? Yes, Yes, and Yes. There are more than 70 public access computers at the Library and all have Internet access. The Library is also equipped with high-speed wireless access throughout the building. There is no charge for computer usage. Learn more about computers or wireless Internet at the Library.
- Can I print from the Library’s computers? How much does it cost? You can print from the Library’s computers in either black-and-white (10 cents/page or 15 cents per duplex/two-sided page) or color (25 cents/page or 40 cents per duplex/two-sided page). You can pay cash by cash or credit card.
- Does the Library offer computer classes? Yes. The Library offers a number of “hands-on” computer classes in our Computer Training Room. Schedules of the classes offered are available at the Registration Desk or online. Registration (online or by phone) is accepted one month prior to the class start date. Because of limited enrollment, classes fill up quickly.
- Does the Library have copiers, scanners, fax machines, typewriters etc. for public use? The Library has copiers which accept either cash or credit cards. You can print copies in either black-and-white (10 cents/page or 15 cents per duplex/two-sided page) or color (25 cents/page or 40 cents per duplex/two-sided page). You can also either scan to your USB drive or send a scanned copy by email free-of-charge. We also have a SimpleScan machine which can be used to scan or fax documents following the step-by-step directions on the touchscreen. Scanned documents can be saved to a USB/flash drive, emailed, or printed. There is no charge for scans; the usual print charges apply to printed scans. Faxes cost $0.50 per page within the US and Canada, and $1.00 per page Internationally, and can be paid by either cash or credit cards. There are also two typewriters available for public use at no charge.
- How can I get an item the Library does not own? If the material is new, you can fill out a Purchase Request form and ask that the Library consider purchasing the item for the collection. Staff at any of the public service desks can help you locate libraries with the desired material. They can then make arrangements for you to pick up the item at the owning library or staff can place an Interlibrary Loan request asking that the material be sent to the Mount Prospect Public Library. You can also locate materials at other libraries and place Interlibrary Loan requests yourself online.
- Do you offer English as a second language (ESL) courses? The Library participates in the Township High School Dist. 214 Community Education Program that offers a variety of English as a Second Language (ESL) and Adult Education classes. For schedules and registration information, call 847/718-7724. Harper Community College (847/925-6226) and Oakton Community College (847/635-1426) also offer free ESL classes. Contact the colleges directly for more information.
- Do you accept donations? Where should I take them? Yes, we do accept donations. For more information, view our donations guidelines
Monday – Friday: 9 a.m. to 10 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: noon to 5 p.m.