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News from the Reference Desk

Talk to Your Teens About Money

It’s the time of year when many of us make decisions about our employee benefits for the coming year–“open enrollment” season. The Office of Financial Education, a part of the Consumer Financial Protection Bureau, offers this sound advice:

You can guide your children in finding the financial help they need

The financial world of today isn’t the same world you grew up in. New services and choices are being offered all the time. For your children to navigate the new financial world they’ll face, they need to know when to seek out information and how to evaluate it. Your children need practice making money choices, and they could use your guidance. At this age they may be earning some money of their own. Now, as you make benefits choices for next year, think about including your teenager in your decision-making process. You can help your teenager think about how to use information to make a good decision. If you have benefits fact sheets or Web sites from your employer, sit with your teenager and go through them. Talk through the questions your child has, and ask a few questions of your own:

  • What is the most important thing to think about for the family’s health care? Why?

  • Have there been any changes in the family since last year that could make a difference to health care? To insurance? To flexible spending dollars?

  • What could be the advantages or disadvantages of having benefits deducted from your paycheck, compared to paying the costs on your own?

  • How trustworthy is the information you receive? How would you look for further information?

You don’t have to do anything you wouldn’t do normally, when you make your benefits choices. Just by showing your teens how you approach enrollment, you’re helping them practice the decision-making process before their own paychecks are at stake. For more ideas, visit www.consumerfinance.gov/parents.

By joecollier on December 17, 2014 Categories: Business, Children, Consumer, Economic, Education, Finance, Jobs

Free Financial Literacy Programs

Summer is almost over, but the need for money smarts will never end! With that in mind, here are a few free, prepackaged programs and curricula selected and compiled by the Consumer Financial Protection Bureau (CFPB) designed to help you improve your own financial literacy and develop the best personal strategy for saving, investing and more.

Elementary School Economics
Federal Reserve Bank of St. Louis
Personal finance and economic lessons are paired with popular children’s books. Librarians can read the book to the children and follow the reading with discussions about money decisions, saving, spending, choices, needs and wants and much more. Includes lesson plans and handouts.

Econlowdown
Federal Reserve Bank of St. Louis
An online learning platform for more than 25 courses about money, financial decisions and economics. Register free to access the full list of courses. Instructors can select courses for their online “classrooms,” hold online discussions with classroom students, view progress, and present poll questions or surveys.

Money Smart for Older Americans
CFPB, FDIC
An instructor-led training developed jointly by FDIC and CFPB, this module provides awareness among older adults and their caregivers about how to prevent elder financial exploitation and to encourage advance planning and informed financial decision-making.

Thrive by 5
Credit Union National Association Inc.
Simple activities and other resources that are parent-and-child tested and meant to give you ideas for: Teaching how money works and what it can do, talking about how your family uses money, and modeling good money management.

By joecollier on August 6, 2014 Categories: Business, Consumer, Economic, Finance

Affordable Care Act for Small Business Owners

The Small Business Administration is offering webinars on the Affordable Care Act for small business owners.   Here is a description of the content:

This free webinar will focus on what the new healthcare law, the Affordable Care Act, means for small businesses. It will focus on both federal and state provisions to help local small business owners understand how the law will affect them. Topics being discussed include:

•Small business tax credits (available to businesses and tax-exempt non-profits)— who’s eligible for them and how to claim them

•Marketplace updates

•Shared responsibility

•Cost containment

•Tools and resources available for small businesses interested in learning more about the law

A question and answer period will follow.

The webinar will be repeated at the following times:

•Thursday, August 1 at 1:00 PM CT

•Thursday, August 8 at 1:00 PM CT

•Thursday, August 15 at 1:00 PM CT

Registration instructions and information about the presenters are in the link above.

By julie collins on July 25, 2013 Categories: Business, Health Care Reform

The New SBA Patriot Express Loan & VA Mortgage Loan Financing Just For Veterans

SCORE, Village Bank & Trust, Harper College, Robert Morris University and SALUTE, Inc. have partnered to create an informational seminar on Veterans financing. The presentation will feature topics on home financing as well as small business loans. Discussion will include the Patriot Express Loan for new or expanding businesses. Dinner will be provided.

Please call or RSVP online
Date: Tuesday, November 13, 2012
Time: 5:30 p.m. to 7:00 p.m.
Event Phone: (847) 870-6020

Meadow Club
2950 West Golf Road
Rolling Meadows IL 60008

By Patricia Smolin on November 9, 2012 Categories: Business, Veterans

YouTube Business Videos

YouTube has a category for university level videos in Business.  Lectures from institutions such as Stanford, Yale, Harvard CPL, and Carnegie Mellon,  among others, are organized into useful subcategories:

Leadership
Finance
Management
Entreprenuership
Globalization
Supply Chain Management
Operations Management
Human Resources Management
Accounting
Marketing
Business Ethics

By Patricia Smolin on September 26, 2012 Categories: Business

Boosting Customer Service

Some new titles in the Library’s collection were recently highlighted at a Jump Start Your Business session, a series of business programs offered by the Library and Mount Prospect Chamber of Commerce.

@ Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques / Frank Eliason. (658.812 ELI) 2012

Scammed : How to Save Your Money and Find Better Service in a World Of Schemes, Swindles, And Shady Deals / Christopher Elliott. (332.024 ELL) 2012

Customer Service Management Training 101 : Quick and Easy Techniques That Get Great Results / Renee Evenson. (658.3124 EVE) 2012

The Apple Experience : Secrets to Building Insanely Great Customer Loyalty / Carmine Gallo. (658.812 GAL)

Winning The Customer : Turn Consumers Into Fans and Get Them to Spend More / Lou Imbriano, Elizabeth King. (658.802 IMB) 2012

Uplifting Service : The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet / Ron Kaufman. (658.812 KAU) 2012

The Loyalty Leap : Turning Customer Information into Customer Intimacy / Bryan Pearson. (658.8343 PEA) 2012

Who’s your Gladys? : How to Turn Even the Most Difficult Customer into Your Biggest Fan / Marilyn Suttle and Lori Jo Vest. (658.812 SUT) 2009

What’s Your Problem? / Jon Yates. (381.34 YAT) 2011

By Patricia Smolin on September 20, 2012 Categories: Business, Consumer

Women and Leadership

Some new titles in the Library’s collection were recently discussed at the Mount Prospect Women’s Chamber Lunch:

I’d Rather Be in Charge: A Legendary Business Leader’s Roadmap for Achieving Pride, Power, and Joy at Work by Charlotte Beers. (2012)

am-BITCH-ous : Learn to Be Her Now by Debra Condren. (2006)

Seducing the Boys Club: Uncensored Tactics From a Woman at the Top by Nina DiSesa. 2008)

Her Place at the Table: A Woman’s Guide to Negotiating Five Key Challenges to Leadership Success by Deborah M. Kolb, Judith Williams, Carol Frohlinger. (2010)

Iron Butterflies: Women Transforming Themselves and the World by Birute Regine. (2010)

Pushback: How Smart Women Ask–and Stand Up–for What They Want by Selena Rezvani and Lois P. Frankel (2012)

The Crporate Dominatrix: Six Roles to Play to Get Your Way at Work  by Lisa Robyn (2007)

Breaking into the Boys’ Club: 8 Ways for Women to Get Ahead in Business by Molly D. Shepard, Jane K. Stimmler, and Peter J. Dean. (2009)

 

By Patricia Smolin on July 25, 2012 Categories: Business

New Business Title Recommendations

Please take a look at some of the new business titles we’ve added to our collection.

Mind Over Business: How to Unleash Your Business and Sales Success by Rewiring the Mind/Body Connection by Kenneth Baum and Bob Andelman

Breakthrough Entrepreneurship by Jon Burgstone and Bill Murphy Jr.

Outthink the Competition: How a New Generation of Strategists Sees Options Others Ignore by Kaihan Krippendorff

The Founder’s Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup (Kauffman Foundation Series on Innovation and Entrepreneurship) by Noam Wasserman

Coming Soon:

The Bootstrapper’s Guide to the Mobile Web: Practical Plans to Get Your Business Mobile in Just a Few Days for Just a Few Bucks by Deltina Hay

At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank Eliason

Sexy Little Numbers: How to Grow Your Business Using the Data You Already Have by Dimitri Maex and Paul B. Brown

By Patricia Smolin on June 23, 2012 Categories: Business, Employment, Jobs

New Titles for Start-up Businesses

We have some new titles at MPPL for start-up business issues – I invite you to come check them out!

The Founder’s Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup by Noam Wasserman

It’s Your Biz: The Complete Guide to Becoming Your Own Boss by Susan Wilson Solovic

How Excellent Companies Avoid Dumb Things: Breaking the 8 Hidden Barriers that Plague Even the Best Businesses by Neil Smith and Patricia O’Connell

Results Without Authority: Controlling a Project When the Team Doesn’t Report to You by Tom Kendrick

All Business Is Local: Why Place Matters More Than Ever in a Global, Virtual World by John A. Quelch

Fearless Referrals: Boost Your Confidence, Break Down Doors, and Build a Powerful Client List by Matt Anderson

By Patricia Smolin on March 30, 2012 Categories: Business

Illinois Tax Rate Finder

Interested in where your sales tax goes when you make a retail or food purchase?  The Illinois Tax Rate Finder tracks the breakdown of state, county, and municipal taxes for all cities and towns in Illinois. Additional definitions for what specific taxes mean are in their online glossary.

By julie collins on February 25, 2012 Categories: Business, Consumer, Finance