Find
10 South Emerson, Mount Prospect, IL 60056 | 847/253-5675
Font:

Archive for September, 2012

YouTube Business Videos

YouTube has a category for university level videos in Business.  Lectures from institutions such as Stanford, Yale, Harvard CPL, and Carnegie Mellon,  among others, are organized into useful subcategories:

Leadership
Finance
Management
Entreprenuership
Globalization
Supply Chain Management
Operations Management
Human Resources Management
Accounting
Marketing
Business Ethics

By Patricia Smolin on September 26, 2012 Categories: Business

Boosting Customer Service

Some new titles in the Library’s collection were recently highlighted at a Jump Start Your Business session, a series of business programs offered by the Library and Mount Prospect Chamber of Commerce.

@ Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques / Frank Eliason. (658.812 ELI) 2012

Scammed : How to Save Your Money and Find Better Service in a World Of Schemes, Swindles, And Shady Deals / Christopher Elliott. (332.024 ELL) 2012

Customer Service Management Training 101 : Quick and Easy Techniques That Get Great Results / Renee Evenson. (658.3124 EVE) 2012

The Apple Experience : Secrets to Building Insanely Great Customer Loyalty / Carmine Gallo. (658.812 GAL)

Winning The Customer : Turn Consumers Into Fans and Get Them to Spend More / Lou Imbriano, Elizabeth King. (658.802 IMB) 2012

Uplifting Service : The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet / Ron Kaufman. (658.812 KAU) 2012

The Loyalty Leap : Turning Customer Information into Customer Intimacy / Bryan Pearson. (658.8343 PEA) 2012

Who’s your Gladys? : How to Turn Even the Most Difficult Customer into Your Biggest Fan / Marilyn Suttle and Lori Jo Vest. (658.812 SUT) 2009

What’s Your Problem? / Jon Yates. (381.34 YAT) 2011

By Patricia Smolin on September 20, 2012 Categories: Business, Consumer

Counting Campaign Dollars

The Federal Election Commission (FEC) administers and enforces the Federal Election Campaign Act (FECA) – the statute that governs the financing of federal elections. The FEC is an independent regulatory agency and is assigned to disclose campaign finance information, to enforce the provisions of the law such as the limits and prohibitions on contributions, and to oversee the public funding of Presidential elections.

You can retrieve detailed lists of contributors based on type (individual or organization) and search for summary financial information about candidate campaigns, party committees, and other political committees.

Among thousands of data tables in the Campaign Finance Disclosure Portal is the Table of Contribution Limits 2011-2012

Historical data is available from the FEC’s Public Records Office (800) 424-9530 (press 2 when prompted) or e-mail pubrec@fec.gov.

By Patricia Smolin on September 19, 2012 Categories: Economic, Elections, Finance, Voter Info

TaskRabbit, Postmates and Cherry

New ways to post and reply to odd job requests include using smartphone apps like TaskRabbit, Postmates and Cherry.

Brad Stone, senior writer for Bloomberg Businessweek, shared his experiences on a recent NPR program, Marketplace.

By Patricia Smolin on September 15, 2012 Categories: Employment, Jobs, Technology

What’s FRED?

What is FRED? Short for Federal Reserve Economic Data, FRED is an online database consisting of more than 55,000 economic data time series from 45 national, international, public, and private sources.

FRED, created in 1990 and maintained by Research Department at the Federal Reserve Bank of St. Louis, combines data with a tools that help us understand and display economic data.

The categories that can be searched include: Money, Banking & Finance; Population, Employment & Labor Markets; Production & Business Activity; Price Indexes; International and Regional Data.

By Patricia Smolin on September 13, 2012 Categories: Consumer, Economic, Finance

Be Safe on the Roads: IDOT You Tube

The Illinois Department of Transportation launched a new YouTube video series this week aptly called “On The Move.”

IDOT says videos will be produced on an ongoing basis and allow Illinois Transportation Secretary Ann Schneider to keep Illinois citizens up to date on state transportation issues.

“This video series is an opportunity for me to provide further details on several imperative topics here at IDOT and also to elaborate on what we are working on to help keep you, the motorist, informed” said Schneider in a press release. “I look forward to discussing new projects and initiatives as well as letting you know how you can help us keep our roads safe.”

The inaugural video of the series concentrates on traffic safety. Schneider gives the lowdown on those digital billboard displays which keep a running total of the number of traffic fatalities which have occurred on roads within the state and then spends some time passing on some solid traffic safety tips.

By Patricia Smolin on September 12, 2012 Categories: Travel

Selected Mobile Wireless Service Providers

The FCC produced its annual Mobile Wireless Competition Report last year, graphing various statistics regarding mobile wireless service providers and national usage.  Among the mass amounts of data collected, this analysis produces measurement of price level and usage trends, types of mobile devices, operating systems, and applications purchased and used by consumers.

By Patricia Smolin on September 10, 2012 Categories: Consumer, Technology