Jon Yates is a superhero for the little guy. As the Problem Solver, he writes a regular column for the Chicago Tribune in which he goes to bat for consumers who have been overcharged, taken advantage of, and left in the cold. His job is to pressure businesses and services into doing what they should have done in the first place, and now he wants to teach the tricks of his trade to you. His new book What’s Your Problem? celebrates success stories, tells which resources are available when you are dissatisfied, and gives tips on how to use the media to your advantage. What are you waiting for? Cut through the red tape, challenge the system, and get your money back!
When Customer Service Is an Oxymoron
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