Frequently Asked Questions (FAQ)
- How do I get a library card? How old does my child have to be to get his/her own library card?Library cards are free to anyone who resides within the Village limits of Mt. Prospect. Bring two pieces of identification (at least one of which shows your current name and address) to the Registration Desk. Read more about getting a card.
- I live in an unincorporated area. Can I get a library card? Library cards may be purchased by nonresidents provided they reside in an area where tax-supported library service is not currently available. The cost of this card is based on the amount of taxes paid by residents. For more information, contact the Registration Desk.
- I lost my library card. How can I get a replacement? To prevent unauthorized use, lost library cards should be reported immediately to the Registration Desk. A new library card will be issued. There is $1 replacement fee charge.
- Can I use my Mount Prospect library card at other libraries? Through reciprocal agreements, your active Mount Prospect Library Card can be used at libraries throughout the state. You will need to register your card at the reciprocal library by showing a piece of I.D. and presenting your Mount Prospect Library Card. Reciprocal libraries may place limits on the number/types of material available for reciprocal check-out.
My Account / Checkouts
- How many DVDs/CDs/books can I check out? How long can I keep them? View our abridged loan periods and fines table.
- Is there a way to find out what books I have out and when they are due? You can find out what materials you have checked out, due dates, items on hold, fines, or overdue items by using the My Account service online. Account information can also be accessed through the automated telephone service at 847/590-3200. You will need to have your library card number and your PIN handy.
- What is my PIN? Your PIN (Personal Identification Number) is a four-digit security number that must be entered to access your account information. It is usually the last four digits of your home phone number (the phone number you originally used to sign up for a library card.) If you don’t know your PIN, want to reset your PIN, or are having difficulty with your PIN number, please contact the Registration Desk.
- Can I renew materials? How do I do it? You can renew materials in person at the Circulation Desk or renew it yourself through the My Account service online. After entering your library card number and your PIN, click on “Checkouts”. Click the box in front of the item(s) you wish to renew and click “Renew”. The page will refresh showing whether the renewal was successful and if so, the new due date. Telephone renewal is also available by calling 847/590-3200 and following the prompts. Materials may be renewed once for the original loan period. However, it cannot be renewed if a hold has been placed on the item. Overdue material that has not already been renewed and has no holds may be renewed, but the fine must be paid at the time of renewal or it will be assessed to your Library account. Interlibrary loan materials and reference materials may not be renewed automatically; please contact the library for further assistance.
- I’m going on vacation. How can I get a longer due date? Vacation/Extended loans may be obtained on up to ten items by Mt. Prospect cardholders on many materials. Bring the items to any public service desk and you will be directed to a Librarian who can approve the extended due date. Some materials do not qualify for extended loan including videos, DVDs, CD-ROMs, materials that have “holds,” toys/games/puzzles, and magazines less than one-year-old.
- How do I place a hold on an item? You can place a hold to reserve an item by clicking a “Place Hold” button from the library’s website or Catalog. After entering your library card number and your PIN, it will show the item and Pick Up location, which you may change between Main Library and South Branch. Click on “Place Hold(s)”; then click “OK”. You can also place a hold using the BookMyne app or using MPPL Facebook and clicking “Search” to locate items and place holds. And you can place a hold by coming into the library or calling us.
- I want to suspend an item on hold, such as when I’m going on vacation, and don’t want to miss it when it is available. What can I do? You can “suspend” one or more items on your hold list and then re-enter the queue holding your place by calling the Information Services Desk and providing a “stop” and “restart” date. You can also suspend an item yourself using the My Account service online. After entering your library card number and your PIN, click the “Holds” tab. Click the box in front of the hold(s) you wish to suspend; click “Suspend Hold(s)” and click the date you wish to suspend the hold until; then click “Suspend”. The hold status will change from “Pending” to “Suspended.” If you then place your mouse/cursor over the calendar icon in front of that item in the list, you will see today’s date followed by the date until which the item is suspended.
Building & Services
- Is there parking at the Library? Do I have to walk outside to get to the Library?Covered parking is available directly beneath the Library building. The Library’s Parking Lot has direct elevator / stair access into the Library building. For a map and more instructions on parking at the Library, visit our parking page.
- Where do I return my materials? Do you have a drive-up return?Library materials may be returned in the return slots located in the first floor lobby when the Library is open. When the Library is closed, there are two outside returns available: a walk-up return is located just left of the Main entrance on Emerson street. A drive-up return may be reached by entering the parking garage and making an immediate right to exit the garage. The returns are located on the wall on your left approximately 20 feet before exiting the parking structure.
- Can I use a computer at the Library? Can I get on the Internet? Does the Library have wireless?Yes, Yes, and Yes. There are more than 70 public access computers at the Library and all have Internet access. The Library is also equipped with high-speed wireless access throughout the building. There is no charge for computer usage. Learn more about computers or wireless Internet at the Library.
- Can I print from the Library’s computers? How much does it cost?You can print from the Library’s computers in either color (25 cents/page or 37 cents per duplex/two-sided page) or black-and-white (10 cents/page or 15 cents per duplex/two-sided page). You can pay cash or purchase a Print Value Card for $1 (this card costs 50 cents and comes loaded with 50 cents to use for prints/copies.) Additional value may be added at any time. Stop at any Public Service Desk for assistance.
- Does the Library offer computer classes? Yes. The Library offers a number of “hands-on” computer classes in our Computer Training Room. Schedules of the classes offered are available at the Registration Desk or online. Registration (online or by phone) is accepted one month prior to the class start date. Because of limited enrollment, classes fill up quickly.
- Does the Library have copiers, scanners, fax machines, typewriters etc. for public use? The Library has copiers which accept either cash or a Print Value Card for $1 (this card costs 50 cents and comes loaded with 50 cents to use for copies/prints; additional value can be added). You can print in either color (25 cents/page or 37 cents per duplex/two-sided page) or black-and-white (10 cents/page or 15 cents per duplex/two-sided page). You can also either scan to your USB drive or send a scanned copy by email free-of-charge. We have a public fax machine (fee per page sent) and there are two typewriters available for public use at no charge.
- How can I get an item the Library does not own? If the material is new, you can fill out a Purchase Request form and ask that the Library consider purchasing the item for the collection. Staff at any of the public service desks can help you locate libraries with the desired material. They can then make arrangements for you to pick up the item at the owning library or staff can place an Interlibrary Loan request asking that the material be sent to the Mount Prospect Public Library. You can also locate materials at other libraries and place Interlibrary Loan requests yourself online.
- Do you offer English as a second language (ESL) courses? The Library participates in the Township High School Dist. 214 Community Education Program that offers a variety of English as a Second Language (ESL) and Adult Education classes. For schedules and registration information, call 847/718-7724. Harper Community College (847/925-6226) and Oakton Community College (847/635-1426) also offer free ESL classes. Contact the colleges directly for more information.
- Do you accept donations? Where should I take them? Yes, we do accept donations. For more information, view our donations guidelines.
847/590-3200 Renew Material
Monday – Friday: 9 a.m. to 10 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: noon to 5 p.m.